West Group - Get a Managed IP Communications Service Quote *Important Note* Once you have completed the form below you will received an email with important information that you will need for your quote and demo.     Q. Why Managed IP Communications? A. Simply, the future of business communications will rely on data, voice, and video—known as “converged” communications—transmitted over a single Internet Protocol (IP) communications network.   Q. What is IP Communications? A. Nowadays, more and more people are discovering the potential to make phone calls and watch videos over the Internet. However, they are likely also uncovering the latent difficulties involved, like the lower voice quality and reliability of Internet-based telephony. Overall, this technology is clearly not ready to replace traditional business phone systems.   Discover the difference of a Managed IP Solution.

Managed IP communication solutions are different. Smoothstone took the same basic IP technology and created a truly enterprise-class, next-generation business communication solution. All of our clients’ converged communications—data, voice, and video—flow across a single, high-speed, nationwide, private network that never touches the public Internet. Smoothstone's Managed IP Communication Services - Quality and Reliable. The call quality of Smoothstone’s IP network is identical to traditional TDM-based phone systems. In fact, the features our solutions offer are more sophisticated and are designed specifically to improve productivity in the mid-size enterprise. For example, Smoothstone’s Intelligent CallControl offers a variety of robust features, including inbound and outbound call reporting, advanced call routing, call monitoring and recording, and call queuing. The reliability of our market-hardened solutions exceeds 99%, as shown by our eight-year track record of providing “hard as stone” IP communication solutions to our demanding and very satisfied enterprise clients. Smoothstone delivers its solutions using a unique IP communications platform. We take a “top-to-bottom”, “end-to-end”, and “front-to-back” approach with our clients and the solutions we provide. By “top-to-bottom”, we mean we can offer an all-inclusive approach to the solutions we provide. As a direct provider—not an intermediary—we’re able to provide our clients with a single bill for all their communications services. “End-to-end” characterizes our fully-managed, outsourced approach. Smoothstone handles the entire solution—from design and implementation, to end-user training and 24/7 support from our Cisco-certified help desk. This allows our clients to focus on their business, not their communications. "Front-to-back" describes how we give our clients complete transparency and control. From our secure, private WAN Management portal, called NetStalk, they can see everything we do—the same real-time network, server and application performance statistics and reports. Our clients can experience a level of comfort and control through this kind of access unlike any other.